Grow your business with our e-commerce solutions

The rise of your
e-commerce
starts here

We are leader in e-commerce logistics
and customer service.
Contact us for an evaluation of our services
for your company.

    As part of the Otto Group, we are leaders in e-commerce solutions

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    Hubrise full-stack

    Our integrated e-commerce solution in a leading technology hub for over 20 years.

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    Order fulfillment

    Hubrise handles 80,000 orders/day, ensuring fast and accurate operations.

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    Customer service

    We provide quick answers and effective multi-channel support that increases customer satisfaction and minimises issues.

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    Tech solutions

    Our full-stack solution integrates with
    e- commerce platforms, CRM tools and payment systems.

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    Scalability & Flexibility

    We adapt to your needs, enabling you to cope with market changes.

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    Returns

    With a simplified return system, we reduce costs and complexity for your company and your customers.

    A complete solution

    improved over time

    Thanks to our cooperation with bonprix, we have improved our order processing procedures, ensuring efficient, accurate and timely execution from the moment we receive an order until it is delivered to the customer.

    We have a sophisticated sorter with which orders are processed and dispatched quickly and accurately, even during sales peaks.

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    Order fulfillment
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    Warehouse management
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    Picking
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    Packing
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    Shipping
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    Tracking
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    Returns

    We drive innovation

    with system integration and automation

    Our technology solutions have been used by bonprix in a real-world and complex environment for more than 20 years, making them robust, reliable and high-quality.

    Not only do we take care of integration with the main e-commerce platforms, but we have also developed in-house tools to improve the efficiency of operations.

    Send2U, for instance, is a smart delivery algorithm that optimises shipments by selecting the most convenient and efficient courier, ensuring fast deliveries at the most competitive price. In 2022, our customers saved 17% on shipping costs.

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    Smart delivery
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    Software integrations
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    Process development & optimization
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    Complex systems
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    Business Intelligence

    Enterprise technology

    Our integrated system promotes operational efficiency, customer satisfaction and financial growth.

    Our metrics

    84%

    Customer
    satisfaction level

    1 day

    Average
    shipping time

    83%

    First contact
    troubleshooting

    Join the Hubrise family

    Choose our e-commerce solutions

    Whether you are a large enterprise, an SME or a start-up,
    our solutions fit your company's needs.

    Luca Schintone

    CMO bonprix

    I recommend Hubrise for their expertise and tailor-made approach. Working together, we achieved an on-time delivery rate of 96% and excellent levels of customer satisfaction.

    Enrico Leoni

    CFO & Co-owner Youth S.r.l.

    Hubrise is a key partner in our logistics, offering us innovative solutions and a unique human approach.

    A trusted partner

    in the customer experience

    With over 20 years of experience as bonprix customer care, our customer service has set high standards, ensuring fast and accurate responses, higher levels of satisfaction and increased brand loyalty.

    Thanks to our proprietary OneTouch system, we optimise customer interactions, minimise problem resolution times and reduce costs.

    We offer multi-channel support and are integrated with one of the market-leading CTIs.

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    OneTouch
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    Multichannel AI
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    Compliance

    Hubrise is the beating heart of Valdengo Digital Hub’s e-commerce.
    Here tradition and innovation are not just words, but the DNA of our brand.

    After more than two decades serving some of the Otto Group’s most important companies, we are proud to be able to share our expertise and support the growth of e-commerce in Southern Europe.

    Logistics solutions, customer service and technology.
    Hubrise represents the future, today.

    We are a technology hub, at the forefront of e-commerce
    for over 20 years

    In the 1930s

    In Valdengo, Rodolfo Perona erected a turret.
    The majestic structure wasn’t only a symbol of vision, but became an emblem of ambition and growth for the entire community, embodying the ardour and inspiration of an era.

    It was on these solid roots that Hubrise was founded, and over the years we have distinguished ourselves by leading complex international projects in Italy, Switzerland, Austria, Greece, Croatia, Slovenia, Sweden, Norway and the Middle East.

    We work with teams from over the world