Mediterranea Cosmetics is a brand in the cosmetics sector that traditionally operated through direct sales. However, they decided to undertake a strategic transformation towards an omnichannel sales model, also including online sales. Mediterranea chose Hubrise as a strategic partner to facilitate this digital transition.
Hubrise's Tailored Strategy to Empower the Success of Mediterranea Cosmetics
Hubrise began with an in-depth analysis of Mediterranea Cosmetics' specific needs and its customers' preferences. This process made it possible to outline a customized roadmap, focusing on four key areas: logistics, technology, marketing, and customer support.
How to Create an Omnichannel Strategy for a B2C Brand
Hubrise integrated advanced logistics and a centralized multichannel customer service for Mediterranea Cosmetics. Thanks to the collaboration with qualified partners, the logistics process was optimized with advanced order management, reducing delivery times by 50% and improving overall customer satisfaction. The implementation of an efficient customer support system, OneTouch, capable of tracking and managing requests via chat, email, and phone, increased customer loyalty by 30%.
Why Choose Hubrise?
Hubrise is the ideal partner for any retail company looking to successfully embrace digital and omnichannel transformation, thanks to its ability to offer integrated, customized, and scalable solutions.
Hubrise delivers tangible and measurable results through in-depth analysis and personalized strategic consulting, innovative and intuitive technological solutions, and a centralized, multichannel customer service. With Hubrise, your company can successfully navigate the challenges of digitalization, just like Mediterranea Cosmetics did, ensuring continuous and sustainable growth.