Your trusted partner for a successful customer service
Hubrise provides integrated solutions for customer service management, designed to support companies in every phase of the customer journey: from pre-purchase assistance to the management of returns and shipments, always with the goal of increasing satisfaction and loyalty.
A complete solution to enhance your customer service
An efficient customer service is today a strategic factor for the success of every company, particularly in the eCommerce and logistics sector. It is no longer enough to answer customers' questions: it is necessary to guarantee quick, personalized, and multichannel interactions, capable of improving the overall experience and strengthening trust in the brand.
Why choose Hubrise for outsourcing your customer service
With over 20 years of experience, Hubrise stands out for its ability to combine technology, automation, and people in a single customer service logistics ecosystem.
First contact solutions with the
OneTouch customer service platform
OneTouch is our proprietary system that improves the efficiency of customer service through the optimization of operators' workflow and the management of multichannel and multibrand contacts. It ensures quick and accurate responses at the first contact, increasing customer satisfaction and reducing costs related to second-level escalations. Thanks to OneTouch, every request is managed intelligently, ensuring quick and accurate responses at the first contact. This reduces the need for second-level escalations and improves overall efficiency.
Support throughout the entire customer journey
From order and address control to payment management, including promotional communications and after-sales support, Hubrise makes eCommerce customer service management a central element of logistics and omnichannel strategy.
CTI Integration
We provide the operator with real-time information on customers for inbound, outbound, chat, email, and WhatsApp phone contacts.
Order and address checking
Orders are automatically checked and blocked in case of discrepancies. The entry of addresses is verified through the system of a partner company.
Order entry
During order entry, the operator has lists of recommended products for upselling and additional sales activities.
Purchase support
A detailed product sheet helps the operator support the customer during the purchase, resulting in increased sales.
Communications & Promotions
The operator sees promotions, newsletters, and customer support emails to offer a complete service that engages your customers more.
Delivery & Returns
Direct and instant communication with couriers makes it possible to streamline the delivery and return processes of goods.
Invoicing
The entry of tax data on the customer's account entails the automatic issuance of a tax invoice, as required by current regulations.
Payments
Klarna, Paypal, and credit cards facilitate transactions and order refunds. The “Revolving” process manages the order lifecycle and collects the due payments.
Quality tracking
The integrated BI system records and analyzes the activities of customers, orders, and operators to obtain information on customer satisfaction, order status, and operator performance.
Our expertise to support your customers
Our team ensures quick and professional responses to customer enquiries, leading to higher satisfaction levels and increased brand loyalty.
With 20 years of experience in e-commerce customer service, we provide tailored solutions to your business and customers’ unique needs.
