Hubrise and Hermes Fulfilment: leaders in e-commerce shipping

The strategic collaboration between Hubrise and Hermes Fulfilment creates an integrated, efficient, and innovative logistics solution, specifically designed for the needs of Italian and European e-commerce.

Hermes Shipping: experts in e-commerce logistics

Since 2006, Hermes Fulfilment, the logistics company of the Otto Group with Hubrise, has stood out for managing highly automated warehouses across Europe, specializing in warehousing, order fulfillment, and returns management for the B2C market.

Since 2006, Hermes Fulfilment has been a key player in e-commerce shipping. With a total of 16 locations across America and Europe, Hermes Fulfilment handles over 500 million shipments every year, ensuring high scalability and outstanding performance.

Always one step ahead thanks to Hubrise and Hermes Fulfilment

In the competitive world of e-commerce, high-performing and reliable logistics determine a business’s ability to grow and establish itself in the market. Hubrise, a local specialist in technological and operational solutions for e-commerce, enhances the logistics offering of Hermes Fulfilment, making the Otto Group’s best logistics practices accessible to Italian merchants.

This allows Italian brands to benefit from the international operational strength of Hermes Fulfilment combined with the direct, local support of Hubrise for merchant onboarding, technological integrations, SLA management, and customer service.

A reliable partner to handle high volumes

For large e-commerce businesses, it is crucial to rely on logistics partners capable of accurately handling high order volumes. The partnership between Hubrise and Hermes Fulfilment offers a complete, fully integrated, and technologically advanced solution, enabling brands to optimize shipping management, reduce time and operational costs, and focus resources on growth and innovation.

Integrate Hubrise's cutting-edge services with Hermes' efficiency

Hubrise stands out in the industry thanks to its cutting-edge services and proprietary software, such as OneTouch and Send2U, innovative tools that can be easily integrated with the logistics services of Hermes Fulfilment. This integration enables fast and efficient management of order fulfillment, returns, and customer service, ensuring optimal synchronization between sales, inventory, and logistics operations. The result is an intuitive platform that eliminates inefficiencies, streamlines processes, and significantly enhances end-customer satisfaction.

Access the global market with Hermes international shipping

Thanks to the strategic partnership with Hubrise, merchants can fully leverage Hermes Fulfilment’s international logistics network, which ensures efficient and reliable shipping across Europe, facilitating expansion into major European marketplaces such as Zalando and Otto.de.

The international presence and simplified management of cross-border orders offer a competitive advantage for reaching new markets and boosting global sales.

Rely on market leaders for your e-commerce logistics operations

Relying on the partnership between Hubrise and Hermes Fulfilment means choosing an excellent, scalable, and growth-oriented logistics solution.

How does the collaboration between Hubrise and Hermes work?

Hubrise handles the technical, management, and customer service aspects, while Hermes takes care of the physical logistics (storage, shipping, returns). Together, they offer customers a complete service with a single point of contact.

How are SLAs managed?

SLAs are agreed upon at the outset and cover fulfillment times, delivery, and returns management. Hubrise continuously monitors SLAs, intervenes in case of anomalies, and coordinates any corrective actions with Hermes.

Does Hubrise handle bulky, refrigerated, or special products?

Hermes specializes in standard products (fashion, electronics, beauty, dry food). Bulky items are evaluated on a case-by-case basis. At the moment, we do not handle refrigerated, hazardous (ADR), or pharmaceutical products, but we can explore customized solutions through specific partners.

Is it possible to start with a single market and expand later?

Many clients start with a key market and later expand to other European countries or cross-border shipping. The modular system of Hubrise and Hermes allows for easy scaling while maintaining a single integration and a single point of contact.

How are storage and order preparation fees calculated?

The fees are modular and transparent: storage is calculated based on the square or cubic meters occupied, while order preparation includes a base cost plus extras for additional items or special services. Rates can be simulated in advance during the contractual phase.