OneTouch: a complete platform for customer loyalty
An effective, personalized, and multichannel customer service is now a necessity for every business. OneTouch by Hubrise is the ideal platform that centralizes every interaction, giving operators a complete and detailed view of the customer.
What is OneTouch
OneTouch is the customer service platform developed by Hubrise that unifies all customer communications into a single interface. Whether it’s phone, email, chat, WhatsApp, or social media, the platform enables operators to manage every touchpoint quickly and in context. OneTouch uses advanced chatbots and automated workflows to categorize requests, suggest appropriate responses, and route activities to the most suitable operators, ensuring prompt and high-quality replies.
A 360° View of Customer Service
Multichannel Integration
With OneTouch, all communications can be managed from a single integrated platform, ensuring a consistent and continuous customer service experience, regardless of the channel chosen by the customer.
Smart Automation
Thanks to advanced conversational chatbots, OneTouch autonomously handles processes such as shipment tracking, returns management, and stock release, offering customers a fast and seamless experience and allowing human operators to focus on interactions that require more personalization and sensitivity.
Adaptability and Scalability
OneTouch is designed to easily adapt to businesses of all sizes and sectors. Its modular features support geographically distributed teams and remote operators without compromising service quality.
Analytics and Monitoring
The platform provides detailed reports and KPIs to constantly monitor service quality, identify improvement areas, and optimize customer care strategies. Continuous collection of customer feedback allows proactive actions to enhance the user experience and refine internal processes.
The Benefits of Centralized Customer Service with OneTouch
OneTouch significantly reduces response times thanks to intelligent automation and effective request integration. By centralizing all information, the platform enables operators to resolve issues more independently, limiting escalations to the back office and increasing First Contact Resolution (FCR). This approach not only optimizes frontline staff performance—creating added value and greater job satisfaction—but also supports customer loyalty. fidelizzazione dei clienti.
Why Choose Hubrise’s OneTouch
With over 20 years of experience in the e-commerce sector, Hubrise developed OneTouch to meet the real needs of modern businesses. The platform not only improves the efficiency of online customer service, but also helps enhance customer loyalty, turning every interaction into a growth opportunity.
Discover how OneTouch can revolutionize your customer service
Contact us for a personalized demo and start delivering an unparalleled customer experience.