{"id":1918,"date":"2025-06-06T16:42:07","date_gmt":"2025-06-06T14:42:07","guid":{"rendered":"https:\/\/hubrise.it\/?page_id=1918"},"modified":"2025-07-02T15:04:24","modified_gmt":"2025-07-02T13:04:24","slug":"onetouch","status":"publish","type":"page","link":"https:\/\/hubrise.it\/en\/solutions\/onetouch\/","title":{"rendered":"OneTouch"},"content":{"rendered":"
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OneTouch<\/mark>: a complete software for customer management<\/mark><\/h1>

An effective, personalized, and multichannel customer service<\/strong> is now a necessity for every business. OneTouch by Hubrise is the ideal platform that centralizes every interaction, giving operators a complete and detailed view of the customer.<\/p><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n

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What is OneTouch<\/h2>

OneTouch is the customer service<\/strong> platform developed by Hubrise that unifies all customer communications into a single interface. Whether it\u2019s phone, email, chat, WhatsApp, or social media, the platform enables operators to manage every touchpoint quickly and in context. OneTouch uses advanced chatbots and automated workflows to categorize requests, suggest appropriate responses, and route activities to the most suitable operators, ensuring prompt and high-quality replies.<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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A 360\u00b0 View of Customer Service<\/h3><\/div>\n<\/div><\/div>\n\n\n\n
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Multichannel Integration<\/h3><\/div>

With OneTouch, all communications can be managed from a single integrated platform, ensuring a consistent and continuous customer service experience, regardless of the channel chosen by the customer.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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Smart Automation<\/h3><\/div>

Thanks to advanced conversational chatbots, OneTouch autonomously handles processes such as shipment tracking, returns management, and stock release, offering customers a fast and seamless experience and allowing human operators to focus on interactions that require more personalization and sensitivity.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Adaptability and Scalability<\/h3><\/div>

OneTouch is designed to easily adapt to businesses of all sizes and sectors. Its modular features support geographically distributed teams and remote operators without compromising service quality.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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Analytics and Monitoring<\/h3><\/div>

The platform provides detailed reports and KPIs to constantly monitor service quality, identify improvement areas, and optimize customer care strategies. Continuous collection of customer feedback allows proactive actions to enhance the user experience and refine internal processes.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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The Benefits of Centralized Customer Service with OneTouch<\/h2>

OneTouch significantly reduces response times thanks to intelligent automation and effective request integration. By centralizing all information, the platform enables operators to resolve issues more independently, limiting escalations to the back office and increasing First Contact Resolution (FCR). This approach not only optimizes frontline staff performance\u2014creating added value and greater job satisfaction\u2014but also supports customer loyalty. fidelizzazione dei clienti<\/strong>.<\/p><\/div>\n<\/div>\n\n\n\n

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Why Choose Hubrise\u2019s OneTouch<\/h2>

With over 20 years of experience in the e-commerce sector, Hubrise developed OneTouch to meet the real needs of modern businesses. The platform not only improves the efficiency of online customer service<\/strong>, but also helps enhance customer loyalty<\/strong>, turning every interaction into a growth opportunity.<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Discover how OneTouch<\/mark> can revolutionize your customer service<\/mark><\/h2>

Contact us for a personalized demo and start delivering an unparalleled customer experience.<\/p><\/div>\n\n\n\n

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Contact us<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

OneTouch: un software completo per la gestione dei clienti Un servizio clienti efficace, personalizzato e multicanale oggi \u00e8 una necessit\u00e0 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":469,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1918","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"gform-image-choice-sm":false,"gform-image-choice-md":false,"gform-image-choice-lg":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/hubrise.it\/en\/author\/mail_3423waj4\/"},"uagb_comment_info":0,"uagb_excerpt":"OneTouch: un software completo per la gestione dei clienti Un servizio clienti efficace, personalizzato e multicanale oggi \u00e8 una necessit\u00e0 […]","_links":{"self":[{"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/pages\/1918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/comments?post=1918"}],"version-history":[{"count":11,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/pages\/1918\/revisions"}],"predecessor-version":[{"id":2041,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/pages\/1918\/revisions\/2041"}],"up":[{"embeddable":true,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/pages\/469"}],"wp:attachment":[{"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/media?parent=1918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}