{"id":548,"date":"2024-12-11T20:29:24","date_gmt":"2024-12-11T20:29:24","guid":{"rendered":"https:\/\/hubrise.it\/?page_id=548"},"modified":"2025-09-16T19:34:39","modified_gmt":"2025-09-16T17:34:39","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/hubrise.it\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"
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Your trusted partner<\/mark> for a successful customer service<\/h1>

Hubrise provides integrated solutions for customer service management, designed to support companies in every phase of the customer journey: from pre-purchase assistance to the management of returns and shipments, always with the goal of increasing satisfaction and loyalty.<\/p><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n

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A complete solution to enhance your customer service<\/h2>

An efficient customer service<\/strong> is today a strategic factor for the success of every company, particularly in the eCommerce and logistics sector. It is no longer enough to answer customers' questions: it is necessary to guarantee quick, personalized, and multichannel interactions, capable of improving the overall experience and strengthening trust in the brand.<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Why choose Hubrise for outsourcing your customer service<\/strong><\/h3>

With over 20 years of experience, Hubrise stands out for its ability to combine technology, automation, and people in a single customer service logistics ecosystem.<\/p><\/div>\n<\/div><\/div>\n\n\n\n

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Multi-channel support<\/h3><\/div>

Our approach to eCommerce customer service<\/strong> is totally omnichannel. Phone, email, chat, WhatsApp, social media, mail, fax, and SMS are managed by a market-leading system.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Advanced automation<\/h3><\/div>

Intelligent chatbots and voicebots allow reducing response times, managing recurring processes (order tracking, returns, stock release), and freeing up human resources for higher value-added interactions. The goal is to increase First Contact Resolution (FCR), that is, the ability to solve problems at the first contact, improving customer satisfaction and reducing costs.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Integration & Scalability<\/h3><\/div>

All our customer service management<\/strong> solutions integrate with OMS, WMS, ERP, and marketplace systems. This allows companies to scale without interruptions even during peak periods, such as Black Friday or the launch of new collections, while maintaining a constant level of service.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Compliance & Security<\/h3><\/div>

All interactions involving sensitive data of your company or your customers, such as credit card data, are managed in compliance with current laws and securely.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Customized processes<\/h3><\/div>

Our integrated processes allow interacting with your customers through their preferred channels, improving their overall satisfaction.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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OneTouch integration<\/h3><\/div>

OneTouch is the heart of our platform: it centralizes all communications, integrates intelligent automations, and ensures consistent management of multichannel and multibrand contacts. The result is an online customer service<\/strong> that responds quickly, improves operator productivity, and optimizes costs.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Detailed analysis<\/h3><\/div>

Keep track of business and customer service KPIs with our advanced reporting.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Outbound management<\/h3><\/div>

Manage multichannel campaigns in accordance with current regulations.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Flexibility<\/h3><\/div>

The service involves operators from all over the world, the only requirement is an Internet connection.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Real-time monitoring<\/h3><\/div>

Our advanced tools enable real-time monitoring of operational activities, offering the ability to scale as needed.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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First contact solutions with the
OneTouch customer service platform<\/h2>

OneTouch is our proprietary system that improves the efficiency of customer service<\/strong> through the optimization of operators' workflow and the management of multichannel and multibrand contacts. It ensures quick and accurate responses at the first contact, increasing customer satisfaction and reducing costs related to second-level escalations. Thanks to OneTouch, every request is managed intelligently, ensuring quick and accurate responses at the first contact. This reduces the need for second-level escalations and improves overall efficiency.<\/p><\/div>\n\n\n\n

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Discover the platform<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
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Support throughout the entire customer journey<\/strong><\/h3><\/div>

From order and address control to payment management, including promotional communications and after-sales support, Hubrise makes eCommerce customer service management<\/strong> a central element of logistics and omnichannel strategy.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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CTI Integration<\/h3><\/div>

We provide the operator with real-time information on customers for inbound, outbound, chat, email, and WhatsApp phone contacts.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Order and address checking<\/h3><\/div>

Orders are automatically checked and blocked in case of discrepancies. The entry of addresses is verified through the system of a partner company.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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Order entry<\/h3><\/div>

During order entry, the operator has lists of recommended products for upselling and additional sales activities.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Purchase support<\/h3><\/div>

A detailed product sheet helps the operator support the customer during the purchase, resulting in increased sales.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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Communications & Promotions<\/h3><\/div>

The operator sees promotions, newsletters, and customer support emails to offer a complete service that engages your customers more.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Delivery & Returns<\/h3><\/div>

Direct and instant communication with couriers makes it possible to streamline the delivery and return processes of goods.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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Invoicing<\/h3><\/div>

The entry of tax data on the customer's account entails the automatic issuance of a tax invoice, as required by current regulations.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Payments<\/h3><\/div>

Klarna, Paypal, and credit cards facilitate transactions and order refunds. The \u201cRevolving\u201d process manages the order lifecycle and collects the due payments.<\/p><\/div><\/div>\n<\/div>\n\n\n\n

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Quality tracking<\/h3><\/div>

The integrated BI system records and analyzes the activities of customers, orders, and operators to obtain information on customer satisfaction, order status, and operator performance.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Our expertise to support your customers<\/h2>

Our team ensures quick and professional responses to customer enquiries, leading to higher satisfaction levels and increased brand loyalty.
With 20 years of experience in e-commerce customer service, we provide tailored solutions to your business and customers\u2019 unique needs.<\/p><\/div>\n<\/div>\n\n\n\n

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Make grow<\/mark> your business thanks to our 20 years of experience<\/mark><\/h2><\/div>\n\n\n\n
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Contact us<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat are the advantages of a multichannel eCommerce customer service?<\/strong><\/strong><\/span><\/div>

A multichannel eCommerce customer service allows managing all contact channels (phone, chat, email, social, WhatsApp) in a single platform. This ensures consistency in responses, faster handling times, and an improvement in the customer experience.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow does customer service management work with Hubrise?<\/strong><\/strong><\/span><\/div>

Customer service management with Hubrise integrates automation, specialized operators, and advanced CRM systems. This means quick responses at the first contact, KPI monitoring, and optimized processes that reduce errors and escalations.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow can customer service for logistics improve customer satisfaction?<\/strong><\/strong><\/span><\/div>

Logistics customer service ensures direct support on tracking, deliveries, returns, and anomalies. Thanks to real-time monitoring and proactive communication, customers are always informed about the status of orders, increasing trust and loyalty.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat solutions does Hubrise offer to improve eCommerce customer service?<\/strong><\/strong><\/strong><\/span><\/div>

Hubrise offers complete solutions: OneTouch for centralized interaction management, chatbots and voicebots for automation, monitoring dashboards, and multilingual operators to support brands in every phase of the customer journey.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhy choose Hubrise as a partner for customer service management?<\/strong><\/strong><\/strong><\/strong><\/span><\/div>

\u00a0Hubrise combines over 20 years of experience with advanced technologies and a personalized approach. Thanks to the partnership with Hermes Fulfilment and Otto Group, we can offer not only an efficient online customer service but also total integration with logistics and supply chain.<\/p><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

Il tuo partner di fiducia per un servizio clienti di successo Hubrise mette a disposizione soluzioni integrate per la gestione […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-548","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"gform-image-choice-sm":false,"gform-image-choice-md":false,"gform-image-choice-lg":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/hubrise.it\/en\/author\/mail_3423waj4\/"},"uagb_comment_info":0,"uagb_excerpt":"Il tuo partner di fiducia per un servizio clienti di successo Hubrise mette a disposizione soluzioni integrate per la gestione […]","_links":{"self":[{"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/pages\/548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/comments?post=548"}],"version-history":[{"count":48,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/pages\/548\/revisions"}],"predecessor-version":[{"id":2286,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/pages\/548\/revisions\/2286"}],"wp:attachment":[{"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/media?parent=548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}