{"id":1721,"date":"2025-04-22T19:21:39","date_gmt":"2025-04-22T17:21:39","guid":{"rendered":"https:\/\/hubrise.it\/?p=1721"},"modified":"2025-07-09T21:27:23","modified_gmt":"2025-07-09T19:27:23","slug":"onetouch-technology-hubrise","status":"publish","type":"post","link":"https:\/\/hubrise.it\/en\/blog\/onetouch-technology-hubrise\/","title":{"rendered":"OneTouch: the technology that improves customer service management"},"content":{"rendered":"<p class=\"giustificato\">Companies and e-commerce businesses that handle a high volume of requests know how crucial it is to provide fast, efficient, and personalized customer service. This is where technology comes into play, offering solutions that can turn customer support into a true competitive advantage.<\/p>\n\n\n\n<p class=\"giustificato translation-block\"><strong>Hubrise\u2019s OneTouch<\/strong> is one of these solutions: an innovative platform designed to revolutionize customer service management by optimizing every stage of customer interaction. In this article, you\u2019ll discover what OneTouch is, how it works, and how it can radically enhance the effectiveness of your customer service.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"1200\" height=\"400\" src=\"https:\/\/hubrise.it\/wp-content\/uploads\/2025\/04\/onetouch-2.png\" alt=\"\" class=\"wp-image-1730\" style=\"object-fit:cover\" srcset=\"https:\/\/hubrise.it\/wp-content\/uploads\/2025\/04\/onetouch-2.png 1200w, https:\/\/hubrise.it\/wp-content\/uploads\/2025\/04\/onetouch-2-300x100.png 300w, https:\/\/hubrise.it\/wp-content\/uploads\/2025\/04\/onetouch-2-1024x341.png 1024w, https:\/\/hubrise.it\/wp-content\/uploads\/2025\/04\/onetouch-2-768x256.png 768w, https:\/\/hubrise.it\/wp-content\/uploads\/2025\/04\/onetouch-2-18x6.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\"><strong><strong><strong><strong><strong>What is OneTouch and how does it revolutionize customer service management?<\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p class=\"giustificato translation-block\"><strong>OneTouch<\/strong> is the technological solution developed by <strong>Hubrise<\/strong> to revolutionize customer service and ensure efficient support from the very first contact. Thanks to its multichannel integration \u2013 including phone, email, chat, WhatsApp, social media, and more \u2013 OneTouch centralizes all interactions into a single, intuitive platform.<\/p>\n\n\n\n<p class=\"giustificato translation-block\">It\u2019s not just software, but <strong>a complete ecosystem designed to automate workflows<\/strong>, reduce response times, and deliver a seamless experience for both the customer and the operator. With advanced features like chatbots, real-time monitoring, and KPI analysis, OneTouch helps companies improve service quality and reduce operational costs, even in complex environments or those with high request volumes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:25px\"><strong><strong><strong><strong><strong>Why technology is crucial for improving the customer experience<\/strong><\/strong><\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p class=\"giustificato translation-block\">Today, <a href=\"https:\/\/hubrise.it\/en\/customer-service\/\" target=\"_self\">customer service<\/a> can no longer limit itself to simply responding to customers: it must be proactive, fast, and omnichannel. A customer who receives immediate, clear, and relevant responses feels heard and valued, and is more likely to remain loyal to the brand.<\/p>\n\n\n\n<p class=\"giustificato translation-block\">In this context, technology is a key ally. Tools like <strong>Hubrise\u2019s OneTouch<\/strong> make it possible to:<\/p>\n\n\n\n<ul class=\"wp-block-list giustificato\">\n<li>Reduce response times through intelligent automation;<\/li>\n\n\n\n<li>Centralize information on customers, orders and requests in a single interface;<\/li>\n\n\n\n<li>Personalize support on every channel, based on history and context;<\/li>\n\n\n\n<li>Automate repetitive workflows, freeing up time for operators to handle more complex cases.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-50efe662 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-9df22849 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-d5487507\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-33582a00\"><h2 class=\"uagb-heading-text translation-block\">Discover how to <mark style=\"color:#ffdf5a\" class=\"has-inline-color\">optimize<\/mark> <mark style=\"color:#ffdf5a\" class=\"has-inline-color\">customer support<\/mark> and boost satisfaction<\/h2><\/div>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__large-btn uagb-btn-tablet__default-btn uagb-btn-mobile__medium-btn uagb-block-7ff0d8f5\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap\">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-61a9b9cb wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"https:\/\/hubrise.it\/en\/blog\/customer-service-how-to-reduce-response-times-and-increase-customer-satisfaction\/\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">Read more<\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 256 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M64 448c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L178.8 256L41.38 118.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l160 160c12.5 12.5 12.5 32.75 0 45.25l-160 160C80.38 444.9 72.19 448 64 448z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\"><strong><strong>How does Hubrise\u2019s OneTouch technology work?<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"giustificato translation-block\">OneTouch is much more than a simple customer support tool: it's a platform designed to <strong>simplify every customer interaction<\/strong> in a clear, fast, and organized way. Thanks to channel integration and advanced automation features, this tool enables teams to work more efficiently, respond more quickly, and consistently deliver an experience that meets customer expectations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:25px\"><strong>Multi-channel integration for optimized customer service<\/strong><\/h3>\n\n\n\n<p class=\"giustificato translation-block\"><strong>OneTouch<\/strong> centralizes all interactions from different channels into a single platform: phone, email, chat, WhatsApp, social media. This ensures <strong>consistent and seamless communication<\/strong>, regardless of the channel chosen by the customer.<\/p>\n\n\n\n<p class=\"giustificato\">This way, the operator always has full visibility over the interaction history, improving the quality of responses and drastically reducing handling times.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:25px\"><strong><strong>Automation and speed: the ultimate customer service tool<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"giustificato translation-block\">Thanks to <strong>chatbots and automated workflows<\/strong>, OneTouch categorizes requests in real time, suggests appropriate responses, and assigns tasks to operators based on priority and expertise. The result is faster, more accurate, and always-on customer service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\"><strong><strong>Adaptability to business needs: customized solutions<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"giustificato translation-block\">OneTouch is designed to be <strong>modular and scalable<\/strong>, adapting to businesses of all sizes and sectors. Its features can be configured based on operational needs, the channels used, and specific business goals.<\/p>\n\n\n\n<p class=\"giustificato\">It also supports operators working remotely or from different locations, providing organizational flexibility without compromising service quality.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"1200\" height=\"400\" src=\"https:\/\/hubrise.it\/wp-content\/uploads\/2025\/04\/onetouch-3.png\" alt=\"onetouch\" class=\"wp-image-1731\" style=\"object-fit:cover\" srcset=\"https:\/\/hubrise.it\/wp-content\/uploads\/2025\/04\/onetouch-3.png 1200w, https:\/\/hubrise.it\/wp-content\/uploads\/2025\/04\/onetouch-3-300x100.png 300w, https:\/\/hubrise.it\/wp-content\/uploads\/2025\/04\/onetouch-3-1024x341.png 1024w, https:\/\/hubrise.it\/wp-content\/uploads\/2025\/04\/onetouch-3-768x256.png 768w, https:\/\/hubrise.it\/wp-content\/uploads\/2025\/04\/onetouch-3-18x6.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\"><strong><strong><strong>Benefits of using OneTouch in customer service<\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p class=\"giustificato translation-block\">Integrating <strong>OneTouch<\/strong> into your customer service means introducing a series of concrete and measurable benefits. Among the main advantages:<\/p>\n\n\n\n<ul class=\"wp-block-list giustificato\">\n<li class=\"translation-block\"><strong>Significantly reduced response times<\/strong> thanks to automation and intelligent request management;<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Greater consistency in ticket management<\/strong> through standardized processes and centralized controls;<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Advanced performance monitoring<\/strong> through detailed reports and full traceability of every interaction;<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Higher customer satisfaction<\/strong> thanks to faster, more personalized, and consistent support;<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Optimization of internal resources<\/strong> with streamlined workflows and automated task assignments.<\/li>\n<\/ul>\n\n\n\n<p class=\"giustificato\">In short: smoother processes, faster responses, and customers who experience attentive and reliable support.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\"><strong><strong><strong><strong><strong><strong><strong>Who can benefit from OneTouch?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p class=\"giustificato translation-block\">OneTouch is ideal for <strong>any business that handles a high volume of customer requests<\/strong> across multiple channels every day. It\u2019s especially useful in environments where maintaining order, continuity and speed in responses is crucial, particularly when the volume of interactions grows or involves multiple teams. Whether it\u2019s online sales, in-store support, or remote services, having a single platform to coordinate the entire communication flow can help simplify daily operations and enhance the overall customer experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:25px\"><strong><strong><strong><strong><strong><strong><strong>Main application sectors<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p class=\"giustificato translation-block\"><strong>OneTouch<\/strong> is the ideal choice for any business looking to improve customer service quality without increasing operational costs. It proves especially effective in:<\/p>\n\n\n\n<ul class=\"wp-block-list giustificato\">\n<li class=\"giustificato translation-block\"><strong>E-commerce<\/strong> businesses that need to handle a constant flow of pre- and post-sales inquiries;<\/li>\n\n\n\n<li class=\"giustificato translation-block\"><strong>Retail<\/strong> businesses with multiple stores and various communication channels to coordinate;<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Service companies<\/strong> that require traceability, automation, and control over customer interactions.<\/li>\n<\/ul>\n\n\n\n<p class=\"giustificato\">If the volume of requests increases and management becomes more complex, tools like OneTouch can provide concrete support to make customer service more efficient and coordinated.<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-17d75c3f alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-aabb8544 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-5c10b899\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-15660a7b\"><h2 class=\"uagb-heading-text translation-block\">Get a<mark style=\"color:#ffdf5a\" class=\"has-inline-color\"> personalized consultation<\/mark> and improve your<mark style=\"color:#ffdf5a\" class=\"has-inline-color\"> customer service<\/mark><\/h2><\/div>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__large-btn uagb-btn-tablet__default-btn uagb-btn-mobile__medium-btn uagb-block-0c5a2292\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap\">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-8c70eeb0 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"\/en\/contacts\/\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">Contact us<\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 256 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M64 448c-8.188 0-16.38-3.125-22.62-9.375c-12.5-12.5-12.5-32.75 0-45.25L178.8 256L41.38 118.6c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l160 160c12.5 12.5 12.5 32.75 0 45.25l-160 160C80.38 444.9 72.19 448 64 448z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Le aziende e gli e-commerce che gestiscono un elevato numero di richieste sanno bene quanto sia fondamentale offrire un servizio [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1729,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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