{"id":2407,"date":"2025-11-27T17:13:12","date_gmt":"2025-11-27T16:13:12","guid":{"rendered":"https:\/\/hubrise.it\/?p=2407"},"modified":"2026-09-03T12:56:02","modified_gmt":"2026-09-03T10:56:02","slug":"what-is-dpd-and-how-does-it-work-in-italy","status":"publish","type":"post","link":"https:\/\/hubrise.it\/en\/blog\/what-is-dpd-and-how-does-it-work-in-italy\/","title":{"rendered":"Corriere DPD:\u00a0che\u00a0cos’\u00e8\u00a0e come\u00a0funziona\u00a0in Italia"},"content":{"rendered":"

Quando si parla di corriere DPD<\/strong>, molti agenti e operatori del settore pensano subito alle spedizioni verso l’estero, al tracking dettagliato e al fatto che, in Italia, le consegne passano spesso da partner locali. In questo articolo vediamo che cos’\u00e8 DPD<\/strong>, come si inserisce nella rete italiana, quali sono i canali di contatto pi\u00f9 utili per chi lavora nel B2B e nell’e-commerce, cosa considerare prima di una DPD spedizione internazionale<\/strong> e come usare i servizi Hubrise per governare il tutto in logica multi-corriere. <\/p>\n\n\n\n

What is DPD<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n

The acronym stands for Dynamic Parcel Distribution<\/strong><\/a>, an international network specializing in parcel distribution, particularly single-parcel shipments typically weighing up to around 30\u201331.5 kg, designed to serve the European market extensively.<\/p>\n\n\n\n

Pi\u00f9 che un singolo corriere nazionale, DPD \u00e8 una rete che collega hub e depositi in oltre 20-30 Paesi europei, mettendo in relazione le principali destinazioni con tempi di consegna competitivi e un buon equilibrio tra costo e velocit\u00e0.<\/p>\n\n\n\n

From a practical standpoint, how does DPD work<\/strong> for the shipper? The parcel is picked up by the carrier or by the local partner in the country of origin, enters the international DPD network and is routed to the destination country, where a local operator connected to the network often handles the last mile. Throughout the entire journey, the sender and recipient can use tracking services<\/a> to check the updated status of the shipment and receive notifications.<\/p>\n\n\n\n

For those working with e-commerce, marketplaces or international B2B flows, this means having a carrier focused on medium-light volumes, a strong network along the European corridor and tracking that is structured enough to be integrated via API into third-party systems.<\/p>\n\n\n\n

\"dpd\"<\/figure>\n\n\n\n

DPD Italia:\u00a0contatti\u00a0e il\u00a0ruolo\u00a0di BRT<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n

The key point for those working in Italy is understanding how the DPD \u2013 BRT<\/strong> link works. In our country, road operations are in fact strongly tied to BRT<\/strong>, which is effectively an Italian subsidiary and a member of the DPDgroup network.<\/p>\n\n\n\n

For an agent or a logistics manager, when a delivery issue arises, it is necessary to distinguish whether it concerns a problem during international transit, a customs matter or an issue strictly related to distribution within Italy. In many cases, the final recipient will see the courier\u2019s brand on the document, even though the tracking or order number was originally associated with DPD<\/strong>.<\/p>\n\n\n\n

In assenza di un sistema centrale, questo costringe il customer care a muoversi tra il portale DPD e altri strumenti terzi di tracking, con il rischio di frammentare informazioni e storico. Un approccio pi\u00f9 maturo prevede di far confluire tutti i dati di tracking dentro una piattaforma unica, come il tracking di Hubrise, che raccoglie gli eventi DPD\/BRT e li mostra in un’unica timeline. Cos\u00ec anche la gestione dei corriere DPD contatti diventa pi\u00f9 semplice: l’operatore di backoffice vede subito a che punto \u00e8 la spedizione e pu\u00f2 decidere quale canale attivare partendo da una vista unificata.<\/p>\n\n\n\n

In this way, managing the DPD Italy contacts<\/strong> also becomes easier: the back-office operator can immediately see where the shipment stands, which statuses it has gone through, whether there has been an anomaly or a delivery attempt, and can decide which channel to activate (DPD, BRT, logistics intermediary or marketplace) starting from a unified view.<\/p>\n\n\n\n

Shipping with DPD: services, delivery times and best practices<\/strong><\/strong><\/strong><\/h3>\n\n\n\n

For an Italian company that wants to ship with DPD<\/strong>, the main advantage is the combination of a very dense European network and strong local presence through BRT. BRT has a widespread network of branches, hubs and pickup points that allows it to manage both domestic deliveries and the flow of international parcels inbound and outbound with continuity.<\/p>\n\n\n\n

Per un’azienda italiana che vuole spedire con DPD, il vantaggio principale \u00e8 la combinazione tra un network europeo molto denso e una forte presenza locale tramite BRT, con una rete capillare di filiali, hub e punti di ritiro. Sul piano operativo, chi gestisce molte spedizioni dovrebbe concentrarsi su alcuni elementi. I dati di spedizione devono essere completi e coerenti tra tutti i sistemi: indirizzo, CAP, contatti del destinatario e numero di ordine devono viaggiare insieme al DPD tracciamento pacco<\/strong>, in modo che l\u2019informazione arrivi identica sia al portale del corriere sia all\u2019e-commerce o al gestionale che parla con il cliente. L’etichettatura e un altro punto critico: pacchi con vecchie etichette non rimosse o imballi non conformi alle linee guida del corriere DPD possono generare ritardi e ticket. Prima di scalare i volumi conviene allineare magazzino e spedizioni su uno standard condiviso: con le spedizioni di Hubrise \u00e8 possibile generare etichette coerenti per tutti i corrieri e instradare automaticamente l’ordine sul profilo tariffario corretto.<\/p>\n\n\n\n

Labeling is another critical point. Parcels with old labels not removed, overlapping barcodes or packaging that is not compliant with the DPD courier<\/strong> guidelines can cause delays, incorrect scans and, as a result, customer-care tickets. Before scaling volumes, it is useful to align warehouse, production and shipping teams on a shared packaging standard. By using Shipping<\/strong> with Hubrise<\/a>, you can generate consistent labels for all carriers and automatically route the order to the correct rate profile.<\/p>\n\n\n\n

When these elements are under control, shipping with DPD<\/strong> becomes a more predictable process. The internal team no longer wastes time trying to understand where the tracking was \u201clost,\u201d the end customer receives clear updates, and the industry agent can focus on rates, SLAs and carrier-assignment rules instead of manually managing exceptions.<\/p>\n\n\n\n

DPD international shipment: what to consider before sending<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n

The DPD international shipment<\/strong> is the true core of the value offered by the network. DPD and its partners provide a high-density European road network, supported by hubs and overnight connections that handle millions of parcels per day to more than 20 countries, as well as solutions for more distant destinations through the global Geopost network.<\/p>\n\n\n\n

Before sending an international parcel, however, it is necessary to look beyond the label alone. The first variable is the destination country: not all origin\u2013destination combinations offer the same range of services, the same delivery times or the same delivery options. Some routes are served mainly by road, while others may also rely on faster connections; some markets have a dense network of pickup points, while others rely almost exclusively on home delivery.<\/p>\n\n\n\n

C\u2019\u00e8 poi il tema doganale per le spedizioni extra UE. In questo caso, il mittente deve fornire documenti completi (fattura commerciale, codice HS, valore dichiarato e tutti gli elementi richiesti dalla normativa) e chiarire sin dall\u2019inizio quale Incoterm intende utilizzare, stabilendo chi si far\u00e0 carico di dazi e oneri: il cliente finale o l\u2019azienda che spedisce. Una scelta poco chiara pu\u00f2 trasformarsi in un\u2019ondata di richieste al customer care quando il pacco arriva in dogana o quando il destinatario riceve una notifica di spese da pagare.<\/p>\n\n\n\n

International tracking also tends to be more complex. A parcel may pass through multiple hubs, sometimes change its internal reference while still remaining within the DPD network, and move between different operators. Without a central system, the company risks having events scattered between the DPD portal, third-party solutions and internal systems. A Tracking<\/strong> service like the one offered by Hubrise makes it possible to consolidate all events of the DPD international shipment<\/strong> into a single timeline, making it easier to answer customer questions, open documented claims and analyse performance afterwards by route, country or service.<\/p>\n\n\n\n

SEND2U for shipping rules and end-to-end visibility<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n

All of this becomes truly sustainable only if, above the individual carriers, an orchestration layer is added. This is where SEND2U<\/strong> comes into play, the Hubrise engine designed to manage shipping rules and end-to-end visibility in a multi-carrier environment.<\/p>\n\n\n\n

With the SEND2U multi-courier shipping service<\/strong><\/a>, the company can define rules that determine when to use the DPD carrier<\/strong>, when to prefer other couriers and under which conditions. The rules can take into account destination country, weight, volume, goods value, required SLAs, actual costs and historical performance. In practice, instead of manually deciding each time whether to ship with DPD<\/strong> or with another partner, the order is automatically assigned to the most suitable carrier based on the policies defined upstream.<\/p>\n\n\n\n

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Get a personalized consultation<\/mark> and improve your customer service<\/mark><\/h2><\/div>\n\n\n\n
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Contact us<\/div><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow to ship with DPD and when to choose a DPD international shipment?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/div>

To ship with DPD, you need either a direct contract or an intermediary that generates the labels and sends the shipment data to the DPD network. The international shipment<\/strong> with DPD is ideal when you ship regularly to Europe or outside the EU with parcels up to around 30 kg and want a good balance between cost, delivery times and cross-border tracking.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow does DPD parcel tracking work and which events should I expect to see?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/div>

The DPD parcel tracking<\/strong> is based on a tracking number that you can use on the DPD portal or through integrations to view real-time updates. In general, you should see events such as pickup, hub transit, out for delivery, delivery attempt, storage, and final outcome.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs it better to use a single carrier or a multi-carrier model with automatic rules?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/div>

A single carrier is easier to manage, but it exposes you to limitations in cost, delivery times and geographic coverage. A multi-carrier model<\/strong><\/a> with automatic rules, orchestrated by tools like SEND2U<\/strong>, allows you to choose each time the most suitable carrier based on country, weight, SLA and actual performance, while maintaining a unified view of shipments and tracking.<\/p><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

Quando si parla di corriere DPD, molti agenti e operatori del settore pensano subito alle spedizioni verso l’estero, al tracking dettagliato e al fatto che, in Italia, le consegne passano spesso da partner locali. In questo articolo vediamo che cos’\u00e8 DPD, come si inserisce nella rete italiana, quali sono i canali di contatto pi\u00f9 utili per chi lavora nel B2B e nell’e-commerce, cosa considerare prima di una DPD spedizione internazionale e come usare i servizi Hubrise per governare il tutto in logica multi-corriere.  Che cos\u2019\u00e8 DPD L\u2019acronimo indica […]<\/p>\n","protected":false},"author":1,"featured_media":2409,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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alle spedizioni verso l’estero, al tracking dettagliato e al fatto che, in Italia, le consegne passano spesso da partner locali. In questo articolo vediamo che cos’\u00e8 DPD, come si inserisce nella rete italiana, quali sono i canali di contatto pi\u00f9 utili per chi lavora nel B2B e nell’e-commerce, cosa considerare prima di una DPD spedizione internazionale e come usare i servizi Hubrise per governare il tutto in logica multi-corriere.  Che cos\u2019\u00e8 DPD L\u2019acronimo indica […]","_links":{"self":[{"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/posts\/2407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/comments?post=2407"}],"version-history":[{"count":2,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/posts\/2407\/revisions"}],"predecessor-version":[{"id":2638,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/posts\/2407\/revisions\/2638"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/media\/2409"}],"wp:attachment":[{"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/media?parent=2407"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/categories?post=2407"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hubrise.it\/en\/wp-json\/wp\/v2\/tags?post=2407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}